Returns and Shipping | Karen Marsh Originals

Free standard shipping Australia Wide for orders over AU$120

At the moment we are only shipping within Australia via our website
If you live outside Australia and require shipping please get in touch via email or our Contact Us page for a personalised quote, as shipping costs vary greatly depending on factors such as size, weight, and destination

At the moment we are only shipping within Australia via our website
All shipping is tracked, via Australia Post
We are pleased to offer FREE standard shipping on all Australian orders over AUD$120
$12 standard shipping or $16 express shipping applies on all other Australian orders. Please select Standard or Express Shipping at the checkout
Standard Shipping - allow minimum 5-7 days through Australia Post
Express Shipping - allow minimum 3-5 days through Australia Post
Once your order is dispatched, you will receive an email with tracking information
Purchases made on weekends and public holidays will be processed on the following business day
Karen Marsh Originals is not responsible for lost or stolen packages that are confirmed delivered by tracking
Please note that once your order is on its way, we are unable to change the shipping address

For in-stock items please allow up to 3-5 days for processing and dispatch of your order unless otherwise noted on the item listing.
If your purchase is a pre-order or made-to-order item please allow an additional 7 days for your item to be made prior to processing and dispatch.
If you need your order urgently please select express post and leave a note at checkout and we will do our best to dispatch same or next day.
If we are experiencing a high volume of orders, processing may be delayed by a few days. If a significant delay is expected for your order, we will contact you via email

We hope you love your Karen Marsh Originals purchase. Buying handmade means you are buying a unique piece made by hand. There will always be slight variances and imperfections.
We do understand that sometimes things just don't work out as planned. Unfortunately we are unable to accept change of mind returns or exchanges but if you are unhappy with the products you have received please get in touch via email or our Contact Us page to discuss

Great care has been taken to produce your jewellery, but if you encounter any problems with any of our pieces, please get in touch via email or our Contact Us page to discuss
If your jewellery has broken due to a fault within 3 months of purchase, we’re happy to offer repair, exchange, or possibly a refund depending on the circumstances
If the damage is due to wearer’s handling, we may still be able to repair the item, albeit with shipping and repair costs to be covered by the customer
We highly recommend that you track and insure your return items as we cannot be held responsible for lost or damaged items in return post. Refunds will not be issued without proof of received return delivery. Once we have received your returned item please allow 3-5 working days for your return to be assessed and processed.